Peoples Management
Performance management is perhaps one of the biggest concerns of managers – it is a key responsibility for anyone who has a line management role, and, along with motivating and dealing with staff development, is an integral part of that role. This two-day people management training course will help you develop the skills and confidence to build a focused, highly effective team.
Course outline
You will learn how to:
- Distinguish a team from a group and understand what makes a ‘team’
- use different skills for different types of team (inc. self directed teams and remote teams)
- recognize the front-line skills you need as a manager
- apply principles of management to different situations
- assess the management culture of your own organisation, and compare this with best practice
- motivate your team and manage performance by
- using different management styles, tailored to the individual and the situation
- setting clear, understandable targets and evaluating performance against them
- understanding how to motivate people at work
- distinguishing between motivators and ‘hygiene factors’
- understanding ‘management behaviours’
- relating staff development to motivation and identifying different ways of assisting staff development
- offering constructive feedback to improve performance
- linking formal procedures to performance management
- manage your team by
- understanding the factors which enable a group to bond as a team
- setting goals, showing how these link to corporate and individual goals and encouraging your team to achieve
- seeing which management behaviours promote team bonding
- recognising the key role of communication in team leadership
- understanding how to delegate
- provide support and boundaries
- successfully managing friends and/or former peers
- establishing and maintaining boundaries
- supporting staff in different situations including health/personal difficulties
- use different communication styles and methods to manage your own manager
- the role of mediation in the manager’s toolkit, and how to use it appropriately