Peoples Management

Course summary

Performance management is perhaps one of the biggest concerns of managers – it is a key responsibility for anyone who has a line management role, and, along with motivating and dealing with staff development, is an integral part of that role. This two-day people management training course will help you develop the skills and confidence to build a focused, highly effective team.

Course outline

You will learn how to:

• Distinguish a team from a group and understand what makes a ‘team’
• use different skills for different types of team (inc. self directed teams and remote teams)
• recognize the front-line skills you need as a manager
• apply principles of management to different situations
• assess the management culture of your own organisation, and compare this with best practice
• motivate your team and manage performance by
  • using different management styles, tailored to the individual and the situation
  • setting clear, understandable targets and evaluating performance against them
  • understanding how to motivate people at work
  • distinguishing between motivators and ‘hygiene factors’
  • understanding ‘management behaviours’
  • relating staff development to motivation and identifying different ways of assisting staff development
  • offering constructive feedback to improve performance
  • linking formal procedures to performance management
• manage your team by
  • understanding the factors which enable a group to bond as a team
  • setting goals, showing how these link to corporate and individual goals and encouraging your team to achieve
  • seeing which management behaviours promote team bonding
  • recognising the key role of communication in team leadership
  • understanding how to delegate
• provide support and boundaries
  • successfully managing friends and/or former peers
  • establishing and maintaining boundaries
  • supporting staff in different situations including health/personal difficulties
• use different communication styles and methods to manage your own manager
• the role of mediation in the manager’s toolkit, and how to use it appropriately